Reverse Logistic is any process that involves moving goods from the customer back to the manufacturer. Reverse Logistic consists of supply chain sectors that process everything that goes back inward through the supply chain or goes ‘backwards’ through the supply chain. Hence the name reverse logistics.
This can include anything from returned goods, disposal/recycling of packaging materials, recycling/responsible disposal of materials from previously sold products, etc.
The full definition of Reverse Logistic, according to the Logistics Management Council, is the process of implementing, controlling, and planning the flow of finished goods, raw materials, and inventory in a cost-effective process. The flow is from the point of consumption (i.e. the customer) to the point of origin (i.e. the producer), to dispose of them properly or to recapture value. Included in this definition is the remanufacturing or repair of goods.
Benefits of Reverse Logistic
how Reverse Logistic is beneficial for both developers and users. There are several benefits to implementing Reverse Logistics processes. With proper planning and execution, reverse logistics can provide many benefits to businesses.
Enhanced Customer Service
Reverse Logistic helps companies improve customer service by providing a way to handle returns and recalls quickly and efficiently. This can help keep customers happy and reduce the amount of negative feedback a company receives.
Enhanced brand image
When a company has excellent management and response capacity, it can provide better customer service. Also, if the returned materials or products become part of the recycling chain, users will feel a sense of respect for the environment, which is increasingly valued in today’s society.
Reducing Environmental Impact
Reverse Logistic helps companies reduce their environmental impact by recycling waste materials and properly disposing of hazardous waste. In addition, efficient reverse Logistics operations can help save energy and resources.
Reverse logistic can be less efficient than traditional logistics operations due to the need to handle returns and recalls. However, technology has made reverse logistics more efficient in recent years, and there are some tips that companies can follow to further improve the efficiency itself.
How Reverse Logistics Works
Reverse Logistics moves goods from the endpoint of the supply chain at least one step backwards. This process can involve various plans and controls. Some companies prefer to outsource this work.
The reverse Logistic process involves managing the return and purchase of surplus goods and materials. This process is also responsible for handling any leases or repairs. Reverse Logistics varies in different industries, and there are different economic incentives to improve reverse Logistics management.
For example, in the beverage industry, the Reverse Logistics process uses empty tap containers. Beverage production companies want to reclaim the value of their containers by reusing them. This requires transportation planning, shipping load management, and container cleaning.
In the construction industry, Reverse Logistics moves and recycles used materials to new locations. As the construction industry adopts more sustainable practices to reduce waste, there are cost-saving opportunities by using Reverse Logistics.
In the food industry, reverse logistics is responsible for returning packaging materials and pallets. Companies also have to deal with rejected food shipments. Rejections can pose logistical challenges due to delays leading to food spoilage and concerns of tampering. Reverse Logistics Association is developing secure, fast, on-package login codes to provide detailed product information and address these logistical challenges.
Why Reverse Logistics Needs to be Implemented
So why would a manufacturer or retailer set up a reverse Logistics process? What do they get out of it?
Below we discuss five important factors in more detail:
More people are shopping online and return rates are increasing, meaning an efficient returns process can save your business money.
Having a quick and easy returns process increases customer satisfaction and retention.
Value of goods
Reusing returned goods helps manufacturers increase the value of the goods or the sustainability of the supply chain – or both.
Consumers are increasingly concerned with sustainability. Reusing goods achieves greater sustainability and can improve business reputation.
A well-organized Reverse Logistics process will provide us with valuable data to help us streamline our operations further.
Barriers to Reverse Logistics
While eCommerce often allows businesses to exist, it complicates Reverse Logistics significantly in several important ways:
For as long as trade has existed, so have those who seek to manipulate it for their own gain. This is especially true now that fraudulent buyers will purchase goods and then return different or incomplete items: a famous example is game consoles whose cases are returned to the seller containing rocks instead of the valuable tech components that were shipped with them.
2. Time and Cost of Damage
Every second that an item spends in the mail on its way back to the seller or being inspected, repaired, or stored in a warehouse waiting to be resold is an additional cost incurred against the item. Being able to quickly get goods back from consumers and return them to the market quickly is a critical requirement for Reverse Logistics systems.
3. International Shipping
As anyone who has ever tried to ship something overseas knows, the process is complicated and expensive. Businesses will often try to help manage this issue by shipping internationally in batches – but when considering Reverse Logistics, such as consumer returns, it doesn’t make sense for consumers to delay shipping until the item can be paired with someone else going to the same place.
4. Lack of High-Level System
While Reverse Logistics is not a new concept, many eCommerce applications are fairly new on the scene. As a result, there is a relative lack of established high-level systems available for businesses of any size.
Different countries and regions have different laws for online return policies, making it difficult to limit our return policies and making it easier for our return policies to be exploited by people on the other side of the world. One solution that some companies are exploring is to have a more generous return policy, which increases sales traffic but also increases pressure on Reverse Logistics. However, a more generous policy also comes with the added benefit of being compatible with all the laws we may encounter.
Reverse Logistics Example
If you already know everything about Reverse Logistics, you can understand some examples of Reverse Logistics below:
- Return of goods by customers
- Return of unsold goods by distribution partners due to contractual requirements
- packaging reuse
- Item repair
- Repair and maintenance as per warranty agreement
- Remanufacture of goods from returned or damaged goods
- Selling goods to the secondary market in response to returns or overstocks
- Recycling and disposal of end-of-life items
Existing and evolving market dynamics, such as higher customer return rates and the need for recycling and reuse, increase the occurrence of these Reverse Logistics events.
Reverse Logistics, as we know, will play an important role in doing the “reverse” work in the supply chain. Well, to help this reverse logistics in making deliveries, of course the company will need good fleet management as well for optimal delivery. To solve this, companies can use TransTRACK’s Fleet Management Systems which can be used to monitor driver behavior, manage vehicle usage, increase fuel efficiency, and improve fleet utility and safety. Start switching to the all in one platform TransTRACK!