The Features and Benefits of Order Management System

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Order Management System (OMS) refers to a system used to manage the product or service order process from start to finish. OMS acts as a central platform coordinating various operational aspects related to orders, including order processing, shipping, inventory, billing and monitoring.

OMS is designed to help companies manage orders more efficiently, reduce human errors, and increase customer satisfaction. OMS can be used across a variety of industries, including e-commerce, retail, wholesale, manufacturing, and professional services. By adopting OMS, companies can improve operational efficiency, reduce order errors, optimize delivery, and improve the overall customer experience. For more details, you can read the following TransTRACK article!

OMS Benefits

Following are some of the main benefits of an Order Management System (OMS):

Provide Reliable and Real-Time Data

OMS collects and stores order data centrally. This enables companies to access reliable, real-time order information, including order status, inventory, and customer history. With accurate and up-to-date data, companies can make better decisions and respond quickly to changing customer demands.

More Efficient Order Fulfillment

OMS enables companies to optimize the order fulfillment process. By automating steps such as order verification, item selection, and packing, OMS helps reduce human errors and increase processing speed. This can lead to faster and more accurate deliveries to customers.

Maintain Balance Stock Goods

OMS is connected to the company’s inventory system, enabling more efficient stock management. With real-time inventory monitoring, OMS can provide accurate information about the availability of goods. This helps companies avoid over or under stock, optimize spending, and improve operational efficiency.

Increase Productivity

OMS automates many manual tasks related to order processing, such as data entry, product selection, and invoicing. This frees up employee time and resources, which can be allocated to other value-added tasks. With increased productivity, companies can increase work capacity and cope with business growth.

Saving time

OMS integrates various steps in the order cycle into one unified system. This eliminates the need to manually transfer data between different departments or systems. By reducing process complexity and avoiding human error, OMS helps save time that was previously spent on administrative tasks. This allows companies to focus on core activities and increase customer satisfaction with faster response times.

Overall, OMS provides benefits in terms of operational efficiency, inventory management, time savings, and increased customer satisfaction. With good OMS adoption, companies can optimize their order processes and deal with business challenges more effectively.

OMS Features

The following is a more in-depth explanation of the general features contained in the Order Management System (OMS):

Customer Information

The Customer Information feature in OMS involves centralized storage and management of customer data. OMS stores information such as customer names, addresses, contact numbers, purchase history, product preferences, communication history, and other relevant information. By having access to up-to-date and complete customer information, companies can understand their customers better. This feature allows companies to provide services that are more personalized and according to customer needs. In addition, OMS can also be used to analyze customer buying patterns, consumer behavior and product preferences. This information is invaluable in developing more effective marketing strategies and increasing customer loyalty.

Product Information

The Product Information feature in OMS allows companies to easily store and manage product data. OMS provides a central repository for information such as product names, descriptions, prices, product variants, attributes, images, and stock. Well-organized product data facilitates the product selection process when processing orders. In addition, OMS can also provide information about product availability to customers. With this feature, companies can ensure that product information provided to customers is accurate and up to date. This helps increase customer satisfaction and avoid situations where an order is received but the product is not available.

Order Recording

The Order Recording feature in OMS allows companies to properly record orders received from customers. This feature includes collecting and storing order information, such as product details ordered, quantity, price, payment method, special instructions, and related customer data. By recording accurate orders, OMS ensures that no orders are missed or forgotten. Properly recorded order information is also useful in identifying and resolving issues or claims that may arise in the future.

Order Processing

Order Processing features are at the heart of OMS. This feature includes a series of steps necessary to process orders efficiently and accurately. Common steps involved in order processing include order verification, selecting items from inventory, packing, and preparing for shipment. OMS enables companies to automate these steps, reduce human errors, and increase the speed of order processing. In addition, OMS can also provide notifications or order status updates to customers during the processing process, providing transparency and improving customer experience.


The Invoice feature in OMS allows companies to generate invoices for orders that have been processed. OMS combines recorded order information with product price, payment total, payment method, and other relevant details to produce a complete invoice. This invoice can be sent to the customer as proof of purchase or as a payment request. In addition, OMS can also manage payment status and send payment reminders if needed. With this feature, companies can improve administrative efficiency and ensure that the payment process runs smoothly.

In addition to these features, OMS can also have additional features such as inventory management, shipment tracking, integration with logistics systems, reporting and analysis, integration with financial systems, return management and customer service. These features can be customized according to company needs and can help improve efficiency and service quality in overall order management.

In managing orders, the Order Management System (OMS) is a very important solution for companies. With its features which include customer information, product information, order recording, order processing, and invoice creation, OMS helps companies improve efficiency, increase customer satisfaction, and optimize business processes as a whole.

However, to achieve a higher level of efficiency in order management, companies may consider using the Logistic Service Integrator from TransTRACK. By utilizing the Logistic Service Integrator, companies can optimize their supply chain. This platform allows companies to integrate order information from OMS with the logistics system, thereby speeding up the delivery process and tracking shipments. Delivery information integrated with OMS enables companies to provide real-time delivery status to customers, providing greater transparency and enhancing customer experience.

With the various features offered by the Logistic Service Integrator from TransTRACK, companies can increase efficiency and speed in managing orders, reduce human errors, and provide a better customer experience. By using OMS that is integrated with the logistics system, companies can achieve higher levels of productivity and provide better services to customers.

So, if your company wants to optimize order management and shipments, consider TransTRACK’s Logistic Service Integrator. Benefit from synergies between OMS and logistics systems that will lead to greater efficiency and customer satisfaction. Immediately contact TransTRACK for more information and start improving your company’s operational performance with integrated and trusted solutions.


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