Utilize Technology to Improve Dispatching with Automated Dispatch System

Using automated dispatch system to plan dispatches can reduce reliance on manual processes typically used in traditional dispatching methods. These systems help reduce human errors, avoid delays, and reduce costs for repetitive manual tasks. In addition, the implementation of this automated system directly improves customer experience by ensuring timely and accurate deliveries.

Today, customer experience is a key determinant of brand success in various industries. Customers are not just buying a product or service, but also buying an overall experience. If the delivery experience is inadequate, even the best product cannot make up for it.

Automated dispatch system play an important role in meeting customer expectations in the logistics sector. Surveys show that 85% of marketers consider delivery as a key factor influencing customer experience, and 56% place delivery companies among the top stakeholders in providing the best experience. On-time delivery has a huge impact on the customer’s perception of the company.

Therefore, many transportation and logistics companies are focusing on investing in automated dispatch systems to speed up deliveries, make the process more efficient, and ensure transparency in every stage of delivery.

Key Functions and Important Features in Automated Dispatch System to Optimize Fleet Management

Automated dispatch system have brought about major changes in fleet management, but choosing the right software requires careful consideration. Good software can speed up deliveries, increase driver productivity, and provide better visibility into operations. Some important features to have include centralized dispatching, which allows fleet management from one central location, as well as automatic route optimization to save time and money. By maximizing stops on the route and taking into account customer preferences, this software helps improve delivery efficiency.

In addition, good dispatch software should provide real-time performance analysis, automatic notifications for customers, and electronic proof of delivery. These features ensure accurate, fast, and accountable deliveries. Equally important, the software should have reliable communication channels between drivers and fleet managers through mobile apps, allowing for efficient route updates and adjustments. Choosing software that offers these features will help your business improve operations and provide a better customer experience.

Reducing Idle Time and Increasing Fleet Utilization with DISPATCH FMS Implementation at Grib Mine

In 2015, Modular Mining implemented the DISPATCH Fleet Management System (FMS) at the Grib mine, which significantly helped the mine maximize the load of its excavator fleet and improve overall equipment utilization. As part of this solution, a computer was installed to facilitate communication between the crusher operator and the central dispatcher. This system allows the crusher operator to notify the dispatcher in real time of changes in the crusher status, allowing the central dispatcher to adjust truck assignments in real time. This way, trucks are not sent to the crusher when it is not running, thereby avoiding wasting time and preventing unproductive truck queues. 

This solution was supported by Modular Mining’s suggestion of implementing a simple yet effective method for the crusher operator to inform the dispatcher of status changes. The DISPATCH FMS then used its optimization capabilities to change the destination assignment of loaded trucks. As a result, truck idle time was reduced from 210 hours per month to just 38 hours per month, reducing truck idle time by more than 80% in an eight-month period. Through this collaboration, AGD and Modular Mining have been able to increase the operational efficiency of the mine, by diverting idle trucks to more productive tasks, such as hauling waste materials or parking. In doing so, the mine has been able to reduce idle time and increase overall fleet utilization.

TransTRACK Solutions: Improving Operational Efficiency and Safety

TransTRACK offers a range of innovative solutions designed to improve efficiency and safety in fleet management and supply chains. Some of the key features of the TransTRACK solution include:

1. Fleet Management System (FMS): TransTRACK’s FMS makes it easy for managers to monitor and manage their fleets in real-time. With GPS tracking and analytics data, users can optimize routes, reduce operational costs, and increase driver productivity.
2. Driver Monitoring System (DMS): This feature focuses on driver safety by monitoring driving behavior and providing immediate feedback. DMS helps reduce the risk of accidents and improves compliance with safety standards.
3. Warehouse Management System (WMS): TransTRACK also offers an efficient WMS to manage inventory and storage processes. With real-time monitoring, companies can reduce waste, improve inventory accuracy, and speed up the order fulfillment process.
4. Digital Documentation and E-Seal Technology: This solution provides digital document storage and the use of RFID-based e-seal technology to enhance shipment security. The use of e-seals allows for more accurate and transparent tracking, reducing the possibility of fraud.
5. Analytics and Reporting: TransTRACK is equipped with advanced analytics features that allow companies to evaluate the performance of their fleet and overall logistics processes. This report helps data-driven decision making for continuous improvement.

By leveraging these features, TransTRACK helps companies improve operational efficiency, reduce costs, and ensure safety at every stage of supply chain management.

With all the innovative features offered, TransTRACK solutions are ready to help your company optimize fleet and supply chain management. Start improving your operational efficiency, safety, and productivity with advanced technology from TransTRACK. Don’t hesitate to contact us and consult your business needs now! Together with TransTRACK, we can achieve your goals and create a better future for your business. Contact us today and transform your operations with TransTRACK!